Interpreter Quality

Our people + process guarantee best in class deliverables

We maintain best in class interpreter status by incorporating a proven effective multi-step selection process based on these high standards, on average only 20% of prospective interpreters pass the screening process and interpret.

Interpreter Screening Process

  • Minimum 1 year prior professional interpreting experience   ( Average is 8 years ) 
  • Third - Party language proficiency test with passing score of 3 or higher on the nationally-recognized ILR scale
  • Culture fit interview
  • Mock oral interpretation to evaluate 24 quality standards with a passing score of 80% +
  • Resume Review
  • Written medical terminology assessment with a passing score of 90%+
  • Background check and security screen
  • IT spec test
  • Orientation with signed commitment to cinfidentially, adherence to ethics, and HIPAA compliance


Evalutation process conforms to interpreting standards defined by:


National Council on Interpreting in Healthcare (NCIHC)

International Medical Interpreters Association (IMIA)

California Healthcare Interpreters Association (CHIA)

Continuing Education

  • Interpreter Portal - reference and training materials, feedback and discussion.
  • Quality Assurance Team - led by interpreters with 20+ Yesars experience
  • Virtual forums on a biweekly basis



Ongoing Quality Control

  • Client Call Rating
  • Monthly Call Reviews
  • Random Call Reviews
  • Performance Tracking

 Interpreter Ethics- National Council on Interpreting in   Healthcare (NCIHC)

  1. Accuracy
  2. Confidentiality
  3. Impartiality
  4. Respect
  5. Cultural Awareness
  6. Role Boundaries
  7. Professionalism
  8. Professional Development
  9. Advocacy